How a Leading European Online Gambling Operator Reduced Verification Time to 10 Seconds with Allpass.ai

Company Overview

Founded: 2021

Industry: iGaming

Our client is a large online casino and sportsbook operator, active across multiple regulated European markets. The company serves a high volume of players daily and operates in a strictly regulated environment where KYC speed directly impacts deposits, withdrawals, and player lifetime value.

The Challenge

Prior to partnering with Allpass.ai, the client relied on another KYC provider to verify players and meet regulatory requirements. While the solution worked on paper, it created friction at the most important moments of the player journey.

The biggest bottleneck appeared at the first deposit stage, where players were asked to complete Proof of Address before funding their accounts. Automated checks often failed and switched to manual reviews, slowing everything down. As a result, many players could not deposit while their intent to play was still high, leading to lower conversion to first deposit and lost early-stage revenue.

The problem became even more visible at the withdrawal stage, where players expect fast payouts. Any delay broke momentum, increased frustration, and raised the risk of churn at the moment when player trust is most critical.

Finally, the client faced ongoing problems with the previous platform. When something didn’t work as expected, getting help was slow and unclear. Support requests often took too long to get a response or were passed between teams without clear ownership. This left the operator’s own support team stuck waiting for answers, extending player wait times and directly impacting revenue.

Why Allpass.ai?

The client chose Allpass.ai primarily for two reasons: speed and automation.

1. Fast and Reliable Support

For a gambling business, any delay in verification or withdrawals directly affects player trust and conversion. Allpass.ai’s responsive, hands-on support was a key differentiator, helping the client resolve issues quickly and keep deposits and payouts moving without unnecessary back-and-forth.

2. Full Automation at a Lower Cost

Compared to the previous provider, Allpass.ai offered a higher level of automation with more flexible and cost-effective pricing. Most importantly, the platform allowed the client to remove friction from every critical step of the player journey.

With Allpass.ai, the entire flow was automated end-to-end:

• Players verify their identity and age without delays
• Liveness checks ensure real players without extra steps
• Background checks run silently without interrupting the player journey
• Proof of Address is completed automatically, without blocking first deposits
• Duplicate accounts are stopped early, protecting bonuses and revenue

The Solution

The client’s verification process is now fast and efficient, supporting a smooth and user-friendly player experience. Allpass.ai’s ID Verification, Liveness Detection, AML Screening tools, and Proof of Address tools work together to ensure players are verified quickly and reliably, allowing them to deposit and withdraw without delays while keeping operational overhead low.

Implementation

The onboarding and integration process was fast and straightforward, taking less than two weeks from initial testing to live deployment.

The client initially ran extensive tests to validate accuracy and performance. Once the results met internal requirements, the verification flows were configured and launched in production.

Compared to the previous system—where building and maintaining verification flows required complex logic and constant adjustments—Allpass.ai enabled the team to:

• Build verification flows quickly.
• Easily edit and optimize rules.
• Adapt flows to different regulatory requirements with minimal effort.

The Results

Before Allpass.ai, verification regularly blocked deposits and payouts. Now it no longer gets in the way of revenue.

Compliance Manager, European Online Gambling Operator

After switching to Allpass.ai, the client achieved measurable operational and business improvements:

• The median verification time is 10 seconds, allowing them to move from registration to first deposit without losing intent
• Significantly fewer deposits are blocked by manual checks, improving conversion to paid players
• Withdrawals are processed without additional verification delays, reducing frustration and churn
• Manual reviews reduced by over 60%, removing operational bottlenecks that previously slowed down player flows
• KYC-related support tickets reduced by 40%, freeing internal teams to focus on high-value cases
• Operational costs reduced due to more flexible and transparent pricing

With fewer interruptions during onboarding and payouts, the platform can grow without adding pressure on internal teams or creating delays around deposits and withdrawals.